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With your teams and equipment often spread across vast geographical areas, it can often become challenging to keep track and manage your assets effectively. After all, their ability to do their work often depends on the availability and reliability of the assets you maintain. With Redback’s asset management features, you’ll be able to centrally monitor, manage, and maintain your assets in real time whereever they may be.

Field Service Management: The Importance of a solid foundation

I recently read a few articles about the future of field service management. The things predicted to be important for the industry in the next 5 years are consistent. In one way or another, they revolve around the following 4 points

Moving from a "diagnose first" to a "resolve first" approach

Many field service organisations today still use a “diagnose first” approach. Typically, upon receiving a call for an incident, an IoT failure message or a service sales order, the organisation prefers to first send a general assessor out in field

How to implement schedule optimisation

In a previous article, I was writing that Gartner still considers “Zero-touch Work Assignment” as one of the future capabilities to look out for in field service management

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